Returns and refunds

Last updated November 13, 2026

Return window

You can return items within 15 days of the delivery date.

What can be returned

For food safety, returned snacks must be unopened, sealed and in their original packaging. Opened food items cannot be returned unless they arrived damaged, defective, expired or were not what you ordered.

Return shipping

We pay for return shipping. Contact us and we will email you a prepaid return label.

How to start a return

Email teamtradovexsupplies@outlook.com with your order number and the items you want to return. For damaged, defective, expired or incorrect items, please include a photo; in most of these cases you do not need to send the item back.

Refunds

Once we receive and inspect your return, we issue a refund to your original payment method within 10 business days. For damaged, defective, expired or incorrect items, you can choose a refund or a free replacement.

Cancellations

You can cancel an order at no cost any time before it ships.